Refund Policy

This policy explains how billing, cancellations and refunds work for Bach.ai — operated by Wittelsbach Private Limited. Sections 1 to 3 cover paid subscriptions to the platform; section 4 covers the E-commerce Growth Consultation, our one-off advisory service, which is refundable on different and more generous terms. It should be read together with our Terms & Conditions.

1. Try before you pay

Eligible paid plans include a 7-day free trial that does not require a credit card up front. The trial is designed so you can evaluate the Service on your own account before any payment is taken. Nothing is charged automatically when the trial ends — you choose whether to start a paid plan.

2. Month-to-month, cancel anytime

Paid plans are billed monthly with no long-term contract. You can cancel at any time from your billing settings. When you cancel, your subscription stays active until the end of the billing period you have already paid for, and you will not be charged again.

3. Refunds on subscription fees

• Because every paid plan can be evaluated first through the free trial, subscription fees are generally non-refundable, including for partial billing periods after cancellation. This rule is about subscriptions only — it does not apply to the E-commerce Growth Consultation fee, which has its own terms in section 4.
• We may grant a refund at our discretion — for example, in the case of a clear billing error or a duplicate charge.
• Nothing in this policy limits any refund rights you may have that cannot be waived under the law that applies to you.

4. E-commerce Growth Consultation (US$49)

The E-commerce Growth Consultation is a one-off paid advisory service, not a subscription, and we back it with an explicit promise made on the advisory page. These are its terms:

• Not a fit? Say so on the call and we refund the US$49 in full. You do not need to give a reason, and it does not matter how far into the 45 minutes you decide. Tell us on the call, or reply to your confirmation email within 7 days of it, and we refund you.
• Having received the written action plan does not disqualify you. If you told us on the call that it was not a fit, the refund stands when the document is delivered after the call.
• Credited, not doubled. The US$49 is credited in full against any engagement you go on to buy from us. If you take that credit, the fee has been used and is not also refundable.
• If no available call time works for you, email us to arrange an alternative or request a full refund before the call.
• If we cancel or cannot deliver — we miss the call and cannot rebook, or we conclude before the call that we cannot help you — we refund you in full without being asked.
• How to ask. Reply to your confirmation email, or write to info@wittelsbach.ai from the address you booked with. We process approved refunds to your original payment method within 5 business days of approving them; how quickly it then appears is up to your bank.

Refunding your fee does not by itself delete the data you gave us. If you also want that removed, say so — or use our Data Deletion Instructions, which cover advisory customers who have no Bach.ai account.

5. Advertising spend is separate

Your subscription fee for the Service is separate from any advertising budget you pay directly to Meta or other advertising platforms. We do not receive, control, or refund your ad spend — those amounts are governed by the relevant platform.

6. How to request a refund

If you believe you are entitled to a refund, contact us within 30 days of the charge with your account email and the details of the charge:

Email: info@wittelsbach.ai

We aim to review refund requests promptly and will respond by email. Approved refunds are returned to your original payment method.

7. Chargebacks

If you have a billing concern, please contact us first so we can help — opening a chargeback before contacting us may result in your account being suspended while the dispute is resolved.

8. Changes to this policy

We may update this Refund Policy from time to time. The latest version will always be available on this page with a new “Last updated” date.

9. Contact

Questions about refunds or billing? Contact:
Wittelsbach Private Limited
Banjara Hills, Road No. 12, Hyderabad – 500034, Telangana, India
Email: info@wittelsbach.ai
Website: https://www.wittelsbach.ai