Refund Policy

This policy explains how billing, cancellations and refunds work for paid subscriptions to Bach.ai — operated by Wittelsbach Private Limited. It should be read together with our Terms & Conditions.

1. Try before you pay

Eligible paid plans include a 7-day free trial that does not require a credit card up front. The trial is designed so you can evaluate the Service on your own account before any payment is taken. Nothing is charged automatically when the trial ends — you choose whether to start a paid plan.

2. Month-to-month, cancel anytime

Paid plans are billed monthly with no long-term contract. You can cancel at any time from your billing settings. When you cancel, your subscription stays active until the end of the billing period you have already paid for, and you will not be charged again.

3. Refunds on subscription fees

• Because every paid plan can be evaluated first through the free trial, subscription fees are generally non-refundable, including for partial billing periods after cancellation.
• We may grant a refund at our discretion — for example, in the case of a clear billing error or a duplicate charge.
• Nothing in this policy limits any refund rights you may have that cannot be waived under the law that applies to you.

4. Advertising spend is separate

Your subscription fee for the Service is separate from any advertising budget you pay directly to Meta or other advertising platforms. We do not receive, control, or refund your ad spend — those amounts are governed by the relevant platform.

5. How to request a refund

If you believe you are entitled to a refund, contact us within 30 days of the charge with your account email and the details of the charge:

Email: info@wittelsbach.ai

We aim to review refund requests promptly and will respond by email. Approved refunds are returned to your original payment method.

6. Chargebacks

If you have a billing concern, please contact us first so we can help — opening a chargeback before contacting us may result in your account being suspended while the dispute is resolved.

7. Changes to this policy

We may update this Refund Policy from time to time. The latest version will always be available on this page with a new “Last updated” date.

8. Contact

Questions about refunds or billing? Contact:
Wittelsbach Private Limited
Banjara Hills, Road No. 12, Hyderabad – 500034, Telangana, India
Email: info@wittelsbach.ai
Website: https://www.wittelsbach.ai